Normal Boot

1. Alta Logo pulses/breathes purple for approximately 30 seconds
2. Alta Logo turns solid white*

Factory Reset

1. After device has booted, user holds reset button down for more than 5 seconds
2. Alta Logo blinks green, and resets its configuration
3. After configuration is reset, device will boot normally with a solid white Alta Logo, and be ready for Set Up into a controller

Automatic Firmware Recovery (Power-On-Reset or “POR”)

Generally, a POR won’t be necessary unless instructed by our support team.

Please note that this process also places the device in a factory default state and will require management again by pressing/tapping the ‘Set Up’ button in either the Management Interface (cloud or local web/mobile app), depending on your configuration

1. Device is unplugged
2. User presses and holds reset button
3. Device is plugged in
4. User continues to hold reset button until white Alta Logo turns on
5. User releases the reset button
6. White LED stays solid for a few seconds
7. Alta Logo pulses/breathes turquoise throughout recovery process:
   1. Obtains IP address via DHCP
   2. Synchronizes time via NTP
   3. Downloads firmware from Alta’s servers
   4. Installs recent authorized firmware for device (not always the very latest)
8. Device will reboot to a normal boot
9. If the upgrade fails, the Alta Logo LED will blink red 3 times repeatedly. If this occurs, please ensure that the connected network has a valid Internet connection and attempt automatic firmware recovery again. If the issue persists, please contact support.

* - The resulting color is dependent upon the configuration of the site. For example, switches support RGB so the Alta Logo can be a variety of colors. Default color is white.