Normal Boot

1. Alta Logo pulses/breathes purple for approximately 30 seconds
2. Alta Logo turns solid white*

Factory Reset

1. After device has booted, user holds reset button down for more than 5 seconds
2. Alta Logo blinks green, and resets its configuration
3. After configuration is reset, device will boot normally with a solid white Alta Logo, and be ready for Set Up into a controller

Automatic Firmware Recovery (Power-On-Reset or “POR”)

Generally, a POR won’t be necessary unless instructed by our support team.

Please see this article for the process of recovering firmware.

I Followed The Power-On-Reset Steps but my Switch LED blinks red during that process

This indicates the steps were not successful. The most common reasons are:

1. No ethernet link
2. Failure to acquire DHCP lease
3. Failure to reach Internet
4. Failure to obtain time sync
5. Failure to download firmware from server

If you believe none of these issues apply, please contact our support team for further assistance.

Set Up Reminder

For your convenience and security, the Alta logo LED on Alta switches will flash red if it is left in a default state for 30 minutes or longer.  If your switch is left default, anyone connected to it can manage it which introduces a plethora of security concerns; the severity of which is subjective. For optimal performance, security, and to get the latest updates, we recommend you set up your switch as quickly as possible after connecting it to the internet.