Alta Help Center

Managing Users & Groups

Josh McGee
Josh McGee
  • Updated

When creating a site in the site manager, described in this article, the currently logged in account will be the first administrator for the new site. This enables full permissions for that account to manage every setting as well as all notifications. You may then add additional users with or without all of the same permissions or notifications at your discretion.

Adding a user

Navigate to Settings -> Users to find the user management page. You should find your own account already listed, and all checkboxes enabled for permissions and notifications. Here you may toggle any of those options according to your own needs, as well as invite a new user by email.

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Click the Invite a User button at the bottom of the table to open the invite dialog. Input the other user's email address, and toggle the management permissions according to your needs and expectations.

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Permissions

Hover your cursor over the question bubbles to learn more about what each switch controls.

  • Administrator: This enables full administrator access to every setting and option in the management platform. Users with this privilege are completely unrestricted.
  • All Password Access: This enables users with the above Administrator privilege to read and modify all WiFi passwords. Administrators without this permission will not be able to read or write any locked SSID Passwords.
  • Unlocked Passwords: This enables Administrators without All Password Access privileges to read/write unlocked passwords. It also allows non-Administrators to view, but not modify, unlocked WiFi passwords. Password locking can be seen in the screenshot below.
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Creating Groups

In addition to inviting users directly, you may wish to create a group which has access to all of your sites at once. This prevents the need to re-invite users to every site you manage, which is very useful for MSPs or large deployments that span across multiple sites. A group may only be managed by a member of that group, after it is created. Editing an existing group is as simple as clicking the icon to the left of the group's name.

Click the Groups button, then New Group in the menu. Here you will see yourself already added to the new group, and you may change the group name by clicking Group 1 at the top. Input the user's email address and click Invite to add them to the group.

Manage this group's permissions with the checkboxes on the main user settings page. If you need to manage different privileges for different users in the group, you can create another group with those alternate permissions. This is useful if you have technicians which will visit on-site and work on the network directly who may need full admin rights, and remote support who should have limited permissions to resolve simpler issues from your clients.

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