Normal Boot

1. Blue LED turns solid for a few seconds
2. Blue LED blinks for approximately 20 seconds
3. White LED turns solid*

NOTE: Login at https://manage.alta.inc and ensure that the Route10 is connected. If you forget this step, you may see a red blinking LED pattern to indicate that you need to login to the management interface and click the purple Setup button.

Factory Reset

1. After device has booted, user holds reset button down for more than 5 seconds
2. LED blinks white, and resets its configuration
3. After configuration is reset, device will boot normally, and be ready for Set Up into a controller

Automatic Firmware Recovery (Power-On-Reset or “POR”)

Generally, a POR won’t be necessary unless instructed by our support team.

Please see this article for the process of recovering firmware.

I Followed The Power-On-Reset Steps but my Route10 LED is blinking red

This indicates the steps were not successful. The most common reasons are:

1. No ethernet link
2. Failure to acquire DHCP lease
3. Failure to reach Internet
4. Failure to obtain time sync
5. Failure to download firmware from server

If you believe none of these issues apply, please contact our support team for further assistance.

Set Up Reminder

For your convenience and security, the Route10’s LED will flash red if it is left in a default state for 30 minutes or longer.  If your Route10 is left default, anyone connected to it can manage it which introduces a plethora of security concerns; the severity of which is subjective. For optimal performance, security, and to get the latest updates, we recommend you set up your Route10 as quickly as possible after connecting it to the internet.